Repair and Service
Bring additional peace of mind to every purchase from Marco Dealer / Marketplace / Marco eStore, a hassle-free and convenient plan.
USER GUIDE TO SEND IN ITEM FOR REPAIR
Note: if your watch is G-Shock Premium model, kindly contact Marco at 03-27778211/12 to arrange a reverse pick up. Terms and conditions applied.
Frequent Ask Questions
Item and Problem Description
- In addition to their personal details, the customer is required to provide information about the product that they are sending in for service:
- Type of Item (Watch, Calculator, Keyboard etc) – Dropdown
- Model Name (if available)
- Nature of problem (checkboxes), example:
- Can the item be switched on?
- Is the item physically damaged?
- Was the item repaired or serviced before?
Who will collect the item?
- The customer is required to indicate if he/she prefers the item to be couriered back to the address stated on the form OR will collect the item personally OR a 3rd party will do so.
- The customer is required to specify the My Kad number of the 3rd
Mutiple Pictures of Item
- Using the same mobile website, the customer has to take a picture or upload a picture of item that is sent for service. After this the customer submits all the information which is saved on the server.
- The system will provide guidelines to the user on how best to take the picture.
Successful Submission
- Upon a successful submission of an item by customer:
- The system sends an email to the customer to acknowledge that Marco PSD has received the item.
SCAN ME
Please Scan the QR to visit the service repair form submission or click the button below to open the form
Marco Service Center