Register Member and get 10% OFF on your 1st order. Cap RM 50, t&c apply.
Return & Refund Policy

Return Policy

EXCHANGE
 

  • We accept exchanges within 14 working days for all domestic orders .
  • Exchanges are only valid due to:

    - Manufacturer’s defect
    - Seller has delivered an Item that does not match the agreed specification (e.g.wrong design, colour, etc.) to Buyer
    - The item delivered to Buyer is materially different from the description provided by Seller in the listing of the item

     
  • All items must be returned in original condition, and not changed in any way. The management of Marco E-Store reserves the rights to reject any damaged or used items based on our discretion.
  • Returns should be sent to the following address along with proof of purchase. Returns without proof of purchase will not be entertained. 

    Surpass Sdn Bhd
    25th Floor, Menara JKG,
    No.282, Jalan Raja Laut,
    50350 Kuala Lumpur, Malaysia.

    Email: myenquiry@surpass.my
  • Upon returning your item to us, please email myenquiry@surpass.my with the following information:-

     1) Your Name ( As per invoice )
     2) Invoice Number / Order ID 
     3) Reason for return

     
  • We will not entertain exchanges if information provided is not complete or invalid.
  •  The management of Marco E-Store reserves the rights to reject any returns at our sole discretion shall we find any goods returned in a damaged / used condition. 
  • We do not accept returns for items which are on clearance or sale. 
     

REFUNDS

 

We offer a 14 Day Money Back Guarantee, subject to the terms and conditions listed below:

 

  • Refunds are only valid due to manufacturer's defect and request within 14 working days.
  • Postage is to be borne by you in the event of returning the item.
  • The refund will be for the amount of the purchase price excluding the Delivery Cost and Online Payment Fees charged by Credit Card Payment Gateway or Banks.
  • All items must be returned in original condition, not worn, not washed and not changed in any way.
  • The management of Marco E-Store reserves the rights to reject any damaged or used items based on our discretion.
  • Marco E-Store reserves the right to make changes to these 14 Day Money Back Guarantee Terms and Conditions without notice.
  • Return or exchange can only be done if there is any major defect of products or a wrong order has been delivered. If the goods/products has been used or damaged by the customer, there will not be any refund. 
  • We will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 3 days after the confirmation.
  • Please take note that ALL clearance or sales items are not refundable.

  • Please return your purchase to the following address:

Surpass Sdn Bhd
25th Floor, Menara JKG,
No.282, Jalan Raja Laut,
50350 Kuala Lumpur, Malaysia.

Email: myenquiry@surpass.my