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Warranty

WARRANTY TERMS AND CONDITIONS
 

  • Warranty period starts from date of the invoice.
  • All items bought from Marco eStore valid for 12+6 months Warrannty Period
  • All warranty will be auto registered [ Do keep the invoice purchase as proof of purchase/warranty purpose.]
  • Privileges and benefits shall be recorded upon presentation of the warranty at our Service Centre. 
  • If you need to return product(s) back to us for warranty purposes, please contact ecommerce@surpass.my .
  • Surpass Sdn Bhd reserves the right to amend the privileges, benefits, term and conditions for E-Warranty at any time without prior notice.
  • Repair or service charges are to be borne by the customer, even within the warranty period, if:
  • The problem is caused by improper, rough or careless treatment;
  • The problem is caused by a fire or other natural calamity;
  • The problem is caused by improper repair or adjustment made by anyone other than our service centre;
  • The warranty does not cover normal wear and tear, corrosion, rust, stains, accessories (e.g. batteries, knobs, bulbs) and damages due to abuse;
  • The case, band, glass or battery is damaged or worn;
  • The warranty and the proof of purchase is not presented when requesting service;
  • The date of purchase is not shown in the invoice.