Frequently Asked Questions

1. Click on “Add to cart” button of the products you wish to purchase.
2. Click on “Continue Shopping” to add other products into the cart or click on “Checkout” to proceed.
3. You will reach a log in page where you are required to log in your account using your Username and Password. For first time shoppers, you will need to register to create an account prior to payment.
4. You will need to confirm your Shipping Address and click on “Continue” button.
5. From here, select your shipping methods and click on “Continue” button.
6. Choose your payment method then click “Place Your Order” button.
7. Reconfirm your billing details and agree on the terms and conditions.
8. Lastly, click on “Confirm Order” to complete your purchase.

1. Credit Card

Via Ipay88 (Visa or Mastercard / Internet Banking)

2. Invoice / Cheque / Offline Bank Transfer

Bank : Maybank

Bank Account : 514141646724

Account Name : Surpass Sdn Bhd

If you choose to make a bank transfer, kindly please send us a copy of the transaction receipt. You may upload the screenshot using Payment Notification or email to us myenquiry@surpass.my

Note: Your purchases will not be delivered until we have this confirmation.

3. PayPal

Create a PayPal account with your debit / credit card detail and checkout securely.

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1. Click on “Forgot Password?” and fill in your email that used to register the account in the box.
2. Click on "Continue".
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

It depends. Only if the status of the order is still on pending .

Please send an email to our customers service email at myenquiry@surpass.my with the title “Request to cancel order”. Please provide us with your name and order number in the email.

Please note: Orders that are in shipping or have been marked as shipped cannot be cancelled.